FAQS
Of course! We will send a form to collect your business name, optional tagline, and color palette selection. Under “color palette selection”, select “open to ideas” so we know that we get to choose for you.
You will receive a folder that includes your logo design and other files. We will provide the following file formats:
- .png
- .pjg
- .eps
- .ai
- .eps
- .svg
You can request a refund if you have not submitted your questionnaire. (The questionnaire is the form we send to collect your business name, optional tagline, and color palette selection).
We will store your final logo folder in our system for 6 months. Contact us if you ever need us to resend it.
Yes! You get a website design if you select “Pre-Made Brand Package with a website design” during your inquiry. Your website package includes all branding elements in the original package as well as:
- Domain (1 year – to be renewed annually)
- 10 pages maximum website (additional fee for more pages)
- E-Commerce feature option
A consultation will be scheduled to discuss the website details. There will be additional fees if you request extra features and/or additional pages.